Bay Tree Guesthouse Eastbourne

Privacy Policy

This privacy policy sets out how Bay Tree Guest House uses and protects any information that you give when you use this website.

We are committed to ensuring that your privacy is respected and protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What personal data we collect from you

Bay Tree Guest House collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example when you make a booking

We also collect information about how you interact with our website and products. We get this information by recording interactions using technology like cookies.

The data we collect from you depends on your interaction with us. We may collect the following information:

  • ·Name.
  • ·Contact information including telephone number, email address and postcode.
  • ·Name of any guests travelling with you.
  • ·Reasons for stay and interests.
  • ·Relevant information such as special dietary requirements and allergies.
  • ·Any other information relevant to your stay.

What happens with the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

Fulfilling requests

We may use the data to communicate with you, for example, keeping you informed about your booking.

To process any transactions

To process any special offers or promotions that you enter.

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.

We may use the information to customise the website according to your interests.

Reasons we share personal data

We will never sell, rent, loan or share your information to third parties for the purpose of marketing activity of any nature

We may pass you information to our third party service provides, agents, subcontractors and other associated organisations for the purposes of completing tasks and provided services to you on our behalf (for example, to send you mailings).

When we work with a third party we only disclose the information necessary to deliver the service and we have a signed contract in place that requires them to keep you information secure and not to use it for their own marketing purposes.

We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided by you specifically agreeing to receiving mailings and communication from us. In some cases it may be provided by you to us either verbally over the telephone or in person. Where your consent has been obtained verbally, we will provide confirmation to you of the consent you have provided to us in the form of an email for your records.

Use of Data Processors

This Privacy policy only applies to this website and any third party websites so when you link to other websites you should read their own. Please see our partners below

Booking.com supports Bay Tree Guest House in providing our on line bookings software and as such is bound by its own privacy policy click here to view their policy

Mailchimp – Mailchimp provides the software which enables Bay Tree Guest House to carry out email marketing. Click here to view their privacy policy

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Like many other websites, Bay Tree Guest House site uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to pre-fill some information on forms and to enable us to see what people view on the website and for how long. The use of cookies enables us to improve our website, deliver effective marketing and offer a more personalised service.

We may also use the cookies to gather information about your general internet use to further assist is in developing our website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

How Do I opt out?

You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications from us about the hotels and our favourite local areas, then you can change your preferences or completely unsubscribe in one of two ways:

Click the ‘unsubscribe’ at the bottom of marketing emails sent to you,

Email: info@baytree-eastbourne.co.uk and we will process your request within 7 days

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

GDPR gives you various rights to the information we hold about you. Such rights can be exercised by you in accordance with GDPR. In line with the regulation, all reasonable requests will be free of charge and processed within the permitted time period.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How to request information and contact us

If you have any questions about how we use your information or if you would like a copy of the information held on you please write to Bay Tree Guest House, 10 Elms Avenue, Eastbourne, East Sussex. BN21 3DN or email: info@baytree-eastbourne.co.uk


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